## Overview

Call Ingestion lets you bring external meetings into Momentum — no integration required. You can either upload an audio or video recording, or upload a transcript directly if you don’t have a recording. Either way, Momentum processes it the same way as a live call, giving you transcripts, summaries, AI insights, and Salesforce updates. Uploaded meetings appear in the **Recorded Calls** tab once processing is complete.

## Prerequisites

The following feature settings must be enabled for your org:

- **Call Intelligence**

## What You Can Upload

**Recordings:**

| Type   | Extensions                 |
|--------|----------------------------|
| Video  | `.mp4`, `.mov`, `.webm`    |
| Audio  | `.m4a`, `.mp3`, `.wav`     |

**File size limit:** 2 GB per upload  
**Transcripts:**

| Source      |
|-------------|
| Google Meet |
| Zoom        |

**Daily limit:** 5 uploads per user per day

## How to Upload

1. Navigate to the **Call Library** in your Momentum dashboard.
2. Click **Upload Call Recording**.
3. Attach one of your files (either a Recording or a Transcript — not both):
   - **Recording** — select your audio or video file
   - **Transcript** — attach your transcript exported from Google Meet or Zoom
4. Fill in the required details:
   - **Title** — a name for the meeting; if left empty, Momentum will auto-generate one from attendees and date on submit
   - **Host** — the internal team member who led the call; auto-filled based on your account
   - **Attendees** — include at least one external participant (e.g., a customer or prospect)
   - **Meeting date**
5. Optionally provide a **Salesforce Account** or **Opportunity** to link the meeting directly. If not provided, Momentum will attempt to match it automatically based on attendees and meeting details.
6. Click **Submit**. Momentum will begin processing in the background.

Once processing finishes, the meeting appears in your **Recorded Calls** tab with a full transcript, summary, and AI insights.

Momentum requires at least one external attendee. Uploads with only internal participants cannot be processed.

## AI Agents and Salesforce Updates

**Enable AI Agents** toggle must be enabled on your workspace to fully process the uploaded call — extracting insights and pushing updates into Salesforce based on your configured field mappings, exactly the same as your live calls.

## Checking Upload Status

In the **Upload Call Recording** tab, click **View Upload Status** to navigate to a page listing all your uploads and their current status.

| Status       | What it means                                     |
|--------------|--------------------------------------------------|
| **Pending**  | Upload received, processing not yet started     |
| **In Progress** | Momentum is transcribing and analyzing the call |
| **Completed** | The call is ready and visible in the Call Library |
| **Failed**  | Processing encountered an error                   |

If an upload fails or the meeting status is **In Progress** for a long time, contact support with the recording details so we can investigate.