## Overview

Momentum’s Conversation Intelligence is a powerful call recording and management platform that transforms how your team captures, organizes, and shares customer conversations. Built specifically for sales and customer success teams, it provides a comprehensive solution for recording calls, building call libraries, creating playlists, and sharing insights with external stakeholders.

### Key Benefits

- **Seamless Call Recording**: Automatically record and transcribe all your customer calls without disrupting your workflow
- **Organized Call Library**: Build a searchable repository of all customer conversations with advanced filtering and tagging
- **Curated Playlists**: Create targeted playlists of calls for training, coaching, and knowledge sharing
- **External Sharing**: Share calls securely with external attendees and stakeholders
- **AI Integration**: Seamlessly integrates with Momentum’s AI analysis products for enhanced insights

## Key Features

### Call Recording & Management

**Automatic Recording**

- Records calls from Zoom, Google Meet, and other video conferencing platforms
- Automatic transcription with high accuracy
- No manual intervention required

**Call Library**

- Searchable database of all recorded calls
- Advanced filtering by date, participants, crm details, and topics
- Per-call and aggregate AI coaching
- Full-text search across transcripts
- Call metadata and analytics

### Playlist Creation

**Curated Collections**

- Create playlists for specific use cases (training, coaching, best practices)
- Organize calls by deal stage, customer type, or sales methodology
- Share playlists with team members for collaborative learning

**Training & Coaching**

- Build training playlists for new hires
- Create coaching playlists highlighting specific techniques
- Organize calls by performance metrics or outcomes

### External Sharing

**Secure Sharing**

- Share individual calls with external stakeholders
- Control access permissions and viewing rights
- Track who has viewed shared content
- Expiring links and auth requirements for sensitive sharing

**Stakeholder Collaboration**

- Share calls with prospects during sales cycles
- Provide free access to view calls to internal teams

### AI Integration

**Enhanced Analysis**

- Integrates seamlessly with Momentum’s AI analysis products
- Automatic call summarization and insight extraction
- AI coaching based on customizable competencies
- Competitive intelligence and objection tracking

**Workflow Automation**

- Automatic tagging and categorization of calls
- Integration with CRM systems for deal context
- Automated alerting for important call moments

## Use Cases

### Sales Training & Enablement

- Create playlists of successful discovery calls for new reps
- Build collections of objection handling examples
- Share best practice calls across the organization

### Customer Success

- Record and share customer onboarding sessions
- Create playlists of product feedback calls
- Share customer success stories with prospects

### Deal Collaboration

- Share prospect calls with internal stakeholders
- Create playlists for complex deal reviews
- Enable external sharing for multi-stakeholder deals

### Competitive Intelligence

- Build playlists of competitive discussions
- Track competitor mentions across calls
- Share competitive insights with product and marketing teams

## Getting Started

To get started with Conversation Intelligence:

1. **Enable the Module**: Contact your Momentum account manager to add Conversation Intelligence to your subscription
2. **Configure Recording**: Set up automatic recording for your preferred video conferencing platforms
3. **Build Your Library**: Start recording calls to build your initial call library
4. **Create Playlists**: Organize calls into playlists for different use cases
5. **Share Content**: Begin sharing calls and playlists with your team and external stakeholders

## Pricing

Conversation Intelligence is available as an optional add-on module with additional cost. Contact your Momentum account manager for pricing details and to enable the module for your organization.

## Integration with AI Analysis

Conversation Intelligence works seamlessly with Momentum’s AI analysis products:

- **Call Summaries**: Automatic summarization of all recorded calls
- **Autopilot**: Extract CRM data from recorded conversations
- **AI Signals**: Real-time alerts for important call moments

This integration provides a complete solution for capturing, organizing, analyzing, and sharing customer conversations across your organization.